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Download Help
If you have bought Digital Download goods from our site, you might
need a little help in downloading these goods. OK, probably not, but
just in case, here goes...!
If you have paid for the goods using Paypal, then you should have
been presented with a link at the end of the Paypal screens that
brings you back to our site. At this point, you should get a screen
that contains details of your order, plus the order password and
image links to any Digitally Downloadable goods. Note that Paypal
electronically confirms your payment to our systems independently,
and until we receive this confirmation, you will be unable to
download your goods. This confirmation should happen in the few
moments when you are reading the Paypal screens, so the confirmation
should be with us by the time you arrive back at our site, and you
should be able to download the goods immediately. Please see the
notes at the foot of this page if you have problems with this part of
our system.
Most of the downloads are in Adobe PDF format. Your web browser is
most likely set up to handle this type of document automatically, and
if so, our download should appear in the browser within an Adobe
Reader pane, complete with a "save a copy" option, as shown -
To save a copy, simply click the "Save a Copy" button,
choose where you want to save the file, and away to go!
Mac users using the Safari browser may have to use the "plan
B" method below if the PDF fails to load in the browser.
If you do not have Adobe Reader (previously known as Acrobat) you can
download it by clicking the button below and following the
installation instructions..
Adobe Reader is also the easiest way of handling the document once
you have saved it. Adobe Reader allows you to easily adjust how the
image is printed - for example, printing multiple copies on a page,
and scaling to fit your printer margins. For many images, setting Page
Scaling to "None" whilst printing will give you the
largest image that your printer will handle. With the "None"
setting, some of the image will be lost in the margins. Some of our
images have typesetting marks and the pages are sized for
professional printing. Use the Page Scaling = "None"
setting on these images to allow the typesetting marks to flow off
the page.
Plan B
Another method of saving your purchases is to use your browser window
to directly save the files. You can do this from either the customer
login page or from the Paypal return page.
Simply right-click* on the thumbnail image on
the appropriate page, and from the context menu that appears, choose
"Save Link As..." (Firefox), "Save Target As..."
(Internet Explorer), or "Download Linked File" (Safari).
Again, choose where you want the file to be stored (somewhere where
you can find it again!)...
Note that you will probably still want Adobe Reader to print the images!
*mac users should use ctrl-click
Still Having Problems?
If automatic payment confirmation has not been received by the time
that you return from having made payment by Paypal, wait a few
moments and then press the "refresh" button on your
browser. You shouldn't have to do this, but if Paypal is busy, it
might be necessary.
If you are still having difficulties after a few minutes, please
accept our apologies, and let us know via the feedback
page. Give us your e-mail address and the order number issued by our
system, plus a brief description of the problem, and we will sort it
out as soon as we can.
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